This policy applies to books and workbooks purchased directly from DryStandard Inspections. For purchases made through another retailer, please contact that retailer.
Need help with an order?
Email ken@drystandard.org with your order number and a description of the issue. If your book is damaged, defective, or incorrect, photographs of the book and packaging can help us resolve the problem. If photographs are not practical, please contact us for assistance.
Please contact DryStandard Inspections directly rather than returning books to the printer or the address on the parcel. We will provide instructions if a return is needed.
Damaged, defective, or incorrect books
If you receive a damaged book, a book with a printing or binding defect, or a different title from the one ordered, we will offer a replacement at no additional cost or a refund for the affected item, including its applicable tax and shipping charges. If a return is required, we will arrange or reimburse reasonable return shipping.
Please report problems promptly, preferably within 30 days of delivery, so we can investigate with the printer or carrier. This requested reporting period does not limit any rights you have under applicable law or exclude defects discovered later.
The same protection applies to books purchased using a discount code.
Change-of-mind returns
Our books and workbooks are printed to order. We do not offer discretionary returns or exchanges simply because you change your mind, order the wrong title, or no longer need the item after production has begun. This does not affect any cancellation or return rights provided by applicable law.
Please check the title, edition, format, quantity, and delivery address before paying. The WRT / ASD Cliff Notes is a 33-page companion workbook; the CDS Cliff Notes is a 54-page companion workbook. Neither is the complete 530-page Gold Edition hardcover, which is sold separately.
Cancellation and address changes
Contact us as soon as possible if you need to cancel an order or correct its delivery address. We will try to stop or amend the order before it enters production. Because processing can begin shortly after payment, cancellation or changes cannot be guaranteed.
If we successfully cancel the entire order before production, we will refund the full amount paid. If an order has entered production or shipped, we will explain the available options. Any cancellation rights you have under applicable law continue to apply.
Delayed or missing orders
Contact us if your order has not arrived within the estimate provided with your order, or if tracking shows a delivery problem. We will investigate with the fulfillment provider and arrange an appropriate resolution, including a replacement or refund where applicable.
If we cannot ship within the stated timeframe, we will notify you and offer the choice of accepting a revised timeframe or cancelling for a refund of the unshipped items and associated charges. If we cannot fulfill an order, we will cancel the affected items and issue a refund. You do not need to obtain compensation from the carrier before contacting us.
How refunds are paid
Refunds are issued in US dollars to the original payment method. We will initiate an approved refund within seven business days, or sooner where required by law, and notify you when it has been processed. Your bank or card provider determines when the credit appears and any currency conversion it applies.
Your consumer rights
This policy does not exclude or restrict rights or remedies that cannot lawfully be excluded under the laws applicable to your purchase. This includes applicable US and Canadian consumer protections and the Australian Consumer Law. Where those laws give you additional rights or a choice of remedy, those rights take precedence over this policy.